Returns and Refunds

We’re all about long-term relationships at BESTWINEWAREHOUSE.COM, so please never hesitate to contact us if you are not 100% satisfied with your purchase. We offer full returns on orders for up to 100 days after purchase and a hassle-free returns process.
How to return an order:
Step 1)
Contact us (phone, email, chat, social, carrier pigeon) and provide your order details and one of our friendly team will help organise everything.
Step 2)
Our friendly team will provide you with the details on how to return the product including the postal address and the best method of return. Don’t worry, we’ll pay for the postage or courier.
When packing the return, our box is best but any wine box will do. Please just ensure the bottles are snug and secure for delivery.
Step 3)
Once returned we’ll process the refund to your credit card or provide you store credit if you prefer.
Some things to please keep in mind:
> We can’t accept returns of products that have label or other cosmetic damage (eg: it’s been sitting in an ice bucket and Refunds with water and ice).
We don’t accept returns on Gifts.
> If it’s been more than 100 days since your order we can’t accept a return.
> We offer a very generous return policy because we love our customers and want to see you guys happy above all else. In saying that, we reserve the right to refuse if we think the policy is being taken advantage of unfairly.

How to cancel an order before it is shipped:
Contact us ASAP and we’ll cancel and refund right away.
If you cancel an order after we have shipped it we’ll process the refund once the stock has been recovered and is returned. This may take up to a week because once a package has entered the postal system it can take some time for it to get turned around and sent back to us.

Contact

ROLL ROZA NG LIMITED

16 Oluseton Road, Ikeja, Lagos, Nigeria

 

Mail

help@bestwinewarehouse.com